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Job Description

As the world works and lives faster, FIS is leading the way. Our fintech solutions touch nearly every market, company and person on the planet. Our teams are inclusive and diverse. Our colleagues work together and celebrate together. If you want to advance the world of fintech, we'd like to ask you: Are you FIS?

About the role

Advanced role. Acknowledged business process subject matter expert (SME) and authority within organization and/or company. Develops large and/or complex business process solutions that cross business, technical, functional and client domains. Can effectively communicate at the client level: promotes, presents, analyzes and/or trains process to client staff, leaders and executives. Participates in and contributes to new business pursuit for clients with stated business process requirements, requests, questions or needs.

About the team

FIS is hiring within the Capital Markets, Business Process Services (BPS) division. The position will reside within a new Operations Engineering team, whose scope of work is to Drive Operational Efficiencies & Discipline Across BPS. The initial team will consist of 7 members driving change within business service functions spread out globally. There are plenty of opportunities to grow and learn as this team redesigns business processes through standardization, simplification, and the implementation of automation solutions.

What you will be doing

• Plans, performs and implements process improvement initiatives, e.g., Business Process Management (BPM) , Lean or Six Sigma.

• Responsible for most complex business and systems process analysis, design and simulation.

• Diagrams and evaluates existing processes.

• Organizes, leads and facilitates cross-functional project teams.

• Develops metrics that provide data for process measurement, identifying indicators for future improvement opportunities.

• Recommends and facilitates quality improvement efforts.

• Collects data to identify root cause of problems.

• Measures performance against process requirements.

• Aligns improvement to performance shortfalls.

• Provides consultation on the use of re-engineering techniques to improve process performance and product quality.

• May deliver presentations and training courses including measurement, analysis, improvement and control.

• Surveys and analyzes best practices for techniques and processes.

• May lead re-engineering team and act as project manager.

• Communicates team progress.

• Performs cost and benefit analyses.

• Other related duties assigned as needed.

What you bring

• Broad knowledge of FIS' products and services, business practices and processes

• Typically requires 8 or more years of demonstrated business process analysis/consulting experience and at least three process improvement projects as the project lead.

• Minimum Lean Six Sigma Green Belt certification required.

• Requires highest level understanding of organization's business systems and industry requirements.

• In-depth knowledge of financial services industry practices, regulations and processes

• Basic knowledge of one or more end-to-end systems development life cycles, i.e., waterfall, iterative and other modern approaches to software development and conversion methodologies (e.g. SAFe Agile, SDLC)

• Advanced knowledge of the tools, techniques and principles used in business process development, documentation and re-engineering.

• Advanced proficiency in one or more appropriate process methodology, e.g., BPM, Lean, Six Sigma, Agile

• Proficiency in quality management methods, tools and technologies

• Excellent verbal and written communication skills to technical and non-technical audiences of various levels in the organization, e.g., executive, management, individual contributors

• Excellent training/presentation skills to educate the organization on new or updated processes

• Willingness to shares relevant technical, process, and/or industry knowledge and expertise to other resources

• Excellent analytical, decision-making, problem-solving, interpersonal, team-building, negotiation, conflict management and time management skills

• Ability to persuade and influence others on the best approach to take

• Ability to estimate work effort for project sub-plans or small projects and ensure the project is successfully completed

• Is resourceful and proactive in gathering information and sharing ideas

• Bonus if you have led operational efficiency efforts that had a technological solution, i.e. automation of processes using RPA or some form of AI.

What we offer you

At FIS, you can learn, grow and make an impact in your career. Our benefits include:

• Competitive salary and attractive benefits

• A multifaceted job with a high degree of responsibility and a broad spectrum of opportunities

• A modern, international work environment and a dedicated and motivated team

• Diverse and collaborative atmosphere

• Professional and personal development resources

• Opportunities to volunteer and support charities

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the .

EEOC Statement

FIS is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics. The EEO is the Law poster is available here supplement document available here

For positions located in the US, the following conditions apply. If you are made a conditional offer of employment, you will be required to undergo a drug test. ADA Disclaimer: In developing this job description care was taken to include all competencies needed to successfully perform in this position. However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation. All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

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