Promotes excellent customer experience with individuals, families, and providers. Using their own personal experience, engages with individuals served to establish a collaborative relationship by conveying respect for the person, acceptance, and a non judgmental attitude. Advocates for individuals in communicating their preferences and needs while coordinating outpatient

Answers all incoming contacts/calls and requests for crisis and healthcare services across all contracts within the scope of employee work; completes outbound calls, emails, text, or chat to effectively coordinate care and resolve crisis situations; operate with accuracy, compassion, and efficiency. Demonstrate effective engagement skills; inspire hope and promote recover